Support centre
How can we help?
From outlets and groceries to anything else you need. Most questions are answered below.
Common questions
Frequently asked questions
Do I need to create an account?
No. You can place an order without signing up — just enter your name, phone number, and address at checkout. An account is optional and only saves your addresses for next time.
How does delivery work?
Once you place your order, the outlet prepares it and our rider delivers to your doorstep. Typical delivery time is around 25–40 minutes depending on your location and the outlet.
What are the delivery charges?
Delivery charges vary by zone and are shown clearly before you place your order. Select your delivery zone at checkout to see the exact fee.
What payment methods do you accept?
Cash on delivery. You pay the rider when your order arrives — no cards, no digital wallets. Online payment options are in development.
Can I cancel my order?
Yes — email us immediately at [email protected] before the outlet starts preparing. Once preparation begins, cancellation may not be possible. If something arrives wrong or damaged, tell us within 1 hour and we will work to make it right.
Where does Oderela deliver?
Oderela is live in Gahkuch Town in District Ghizer and in Gilgit City. We expand town by town, and we only announce a town once it is actually open.
Can I order groceries and non-food items?
Yes. Oderela is not just for food — we carry groceries, pharmacy items, and general goods from local outlets, with more categories coming soon.
How do I track my order?
After placing your order you get a tracking link. Bookmark it and refresh to see real-time status updates — from confirmed, to preparing, to out for delivery.
Which site should I order from?
All three ordering sites share the same outlets, riders and prices. Use oderela.com as the default, fast.oderela.com on a weak connection or an older phone, and web.oderela.com if you prefer our newest interface.
I run a business. How do I get listed?
Start at our For Businesses page. We handle your menu, your outlet page and delivery — you focus on the product. There is no upfront fee.
Can I become a rider?
Yes, and you can work on your own terms — full-time, part-time, or only when you are already heading somewhere. See Become a Rider for the requirements.
Something went wrong with my order.
Email us at [email protected] with your order details and we will sort it out as quickly as we can.
Still stuck?
Email us and we will sort it out.